Refund Policy

Refund Policy

Your trust matters to us. Zenntee.com maintains a transparent refund process to ensure fairness, accountability, and customer satisfaction.

Refund Approval Process

Once your returned item is received at our facility, our quality assurance team will inspect it to ensure it meets our return standards (original condition, unused, and in original packaging). Following inspection:

• We will notify you via email regarding the approval or rejection of your refund.
• Approved refunds are typically processed within 7 business days.

Payment Reversal

All approved refunds will be issued back to your original payment method (e.g., Credit Card, PayPal, or Stripe). Please note that after we initiate the refund, it may take 3–5 business days for the credit to reflect in your account, depending on your bank or card issuer’s processing times.

Refund Limitations

To maintain sustainable shipping practices, please consider the following:

• Shipping Fees: Original shipping charges are non-refundable unless the return is a result of our error (e.g., damaged or incorrect item).
• Return Costs: If the return is due to personal preference (e.g., “changed mind”), the customer is responsible for return shipping costs.
• Late Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company or bank.

Customer Support

For exchange requests or specific refund inquiries, please contact our support team:

Company: Zenntee
Email: support@zenntee.com
Address: 320 Jackson Hill St Apt 424, Houston, TX 77007-7094, United States
Working Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)