Refund Policy

Refund Policy

At Zenntee, we value the trust you place in us. We maintain a transparent and straightforward refund process to ensure fairness and peace of mind for every shopper.

Refund Approval & Inspection

Once your return package is received at our facility, our Quality Assurance team will inspect the item to ensure it meets our return criteria (original condition, unused, and original packaging).

• We will notify you via email as soon as the inspection is complete.
• If approved, your refund will be processed internally within 7 business days.

Method of Reimbursement

All approved refunds are strictly issued back to the original payment method used during checkout (Credit Card, PayPal, or Stripe). To protect our customers, we cannot issue refunds to alternative cards or accounts.

Processing Time: Once we initiate the refund, it typically takes 3–5 business days for the funds to appear in your account, depending on your financial institution’s policies.

Important Refund Notes

• Shipping Costs: Original shipping charges are non-refundable, except in cases where Zenntee was at fault (e.g., shipping the wrong or damaged item).
• Late or Missing Refunds: If you haven’t received your refund after 10 business days, please first double-check your bank account or contact your credit card provider. If you still need assistance, reach out to us.
• Sale Items: Only regular-priced items may be refunded. Sale items are subject to specific terms mentioned at the time of purchase (unless defective).

Customer Support

For any questions regarding a pending refund or to check the status of a return, please contact us:

Company: Zenntee

Email: punkatrea@zenntee.com

Address: 30 Karuah St GREENACRE NSW 2190 AUSTRALIA

Working Hours: Mon – Sat, 8:00 AM – 7:00 PM (EST)