Shipping & Delivery

Shipping Policy – Zenntee.com

Last updated: December 27th, 2025

At Zenntee.com, we are committed to delivering a seamless shipping experience. Below is a detailed overview of our domestic shipping practices and timeframes.

1. Serviceable Regions

We currently ship to all 50 U.S. states, including Alaska and Hawaii.

Please note that we currently do not ship to:

• P.O. Boxes
• APO/FPO addresses
• U.S. territories (Puerto Rico, Guam, etc.)
• International locations

2. Order Fulfillment Timeframe

• Standard Processing Time: 1–2 business days (Monday – Friday) after payment confirmation.
• Order Cut-off Time: 2:00 PM (EST). Orders placed after this time will begin processing the next business day.
• Weekend/Holiday Orders: Orders placed on Sundays or public holidays will be processed starting the next business day.

Note: During peak seasons (e.g., Black Friday, Christmas), processing time may extend by an additional 1–2 business days. We appreciate your patience.

3. Transit Times & Estimates

Once processed, the estimated delivery duration is 2–4 business days.

Total estimated time from order to delivery: 3–6 business days. Actual delivery time may vary due to:

• Recipient location (rural vs. metropolitan areas)
• Inclement weather or carrier service disruptions
• National holidays

4. Logistics Partners

We partner with reputable carriers to ensure safe and timely delivery:

• United States Postal Service (USPS)
• United Parcel Service (UPS)
• FedEx

5. Shipping Charges

• Flat Rate: $6.99 for all domestic U.S. orders.
• Transparent Pricing: The shipping cost is clearly displayed at checkout before you finalize your payment.
• Promotions: Free shipping may be offered during special marketing campaigns.

6. Order Tracking

Upon shipment, a confirmation email containing your tracking number and a link to the carrier’s website will be sent to you. You can monitor your shipment’s status in real-time. If you do not see updates within 72 hours, please contact us.

7. Delivery Issues

Please contact our support team immediately if:

• Tracking data has not changed in over 5 business days.
• The order is marked “delivered” but you have not received it.
• Your items arrive damaged during transit.

8. Customer Support

Company: Zenntee
Email: support@zenntee.com
Address: 320 Jackson Hill St Apt 424, Houston, TX 77007-7094, United States
Working Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)